Help & Support

Guarantor

FAQ'S About Referencing

Status of my Reference Questions: How do I get an update on my references? I've submitted new documents, are they sufficient? What are the next step? Right to Rent: What is Right to Rent ...

Guarantor Step-by-Step Full Guide

This step-by-step guide will help you through each step in the process of becoming a guarantor and give you some helpful tips along the way. Content: Getting Started Filling in the Form​ a) Personal Det...

Step 1: Getting Started!

You've been nominated! The tenant you're representing has been asked by their agent to provide details for a guarantor. That's where you come in! You will receive an email with the subject line: "A tenant requ...

Step 2: Filling in the Form

Step one complete! Here's where we get personal, the Goodlord Referencing Form will ask you to type and select the correct information in each corresponding box. You can also check out our snazzy video step-by...

Uploading Documents

Certain sections of the Goodlord Referencing Form will ask you to upload documents. This might be a passport photo, a bank statement, or some additional document to double check your details. We never ask you f...

Signing the Declaration of Information

At the end of the Reference Form, you'll be asked to sign a declaration to confirm all the information you have provided is true and accurate to the best of your ability. You're not quite at the end yet, but th...

Step 3: Viewing and Signing the Guarantor Agreement

Contents: 1. Viewing your Agreement 2. Signing your Agreement 3. Video Guides Signing your guarantor agreement on a computer Signing your guarantor agreement on an iPad Signing your guarantor agreement o...

"Please Read Document" pop-up message error

If you are prevented from submitting the form because you keep receiving a pop-up saying "Please Read the Document", or if you are getting signed out of the platform when you close the documents, this artic...


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